Blog Category

Remote Support

Ethernet LAN port with green and orange LEDs illuminated for Wake-on-LAN functionality.

Wake-on-LAN and Starting a Computer Remotely

/

September 13, 2025

Silver email envelope and paperclip icon representing an attachment received as a winmail.dat file.

Email Attachments That Arrive as winmail.dat Instead of the Original Files

/

July 13, 2021

Metallic monitor with a headset and user icon representing remote support that becomes slow while files are being transferred.

Remote Support Sessions That Become Slow While File Transfers Are Running

/

May 4, 2021

Three-monitor setup with two horizontal displays and one vertical display, representing remote support issues caused by multiple monitors.

Remote Support Problems Caused by Multiple Monitors and Hidden Windows

/

September 23, 2020

Windows Remote Desktop settings showing Remote Desktop enabled for connecting to the computer from another device.

Remote Support Sessions and Windows Prompts That Cannot Be Controlled

/

August 6, 2019

Windows Power settings showing Screen and sleep options that can interrupt an active remote support session.

Remote Support Disconnections Caused by Sleep and Power Settings

/

May 28, 2018

Windows Display settings and Registry Editor showing resolution options and a PreferExternalManifest entry for remote desktop scaling problems.

Remote Desktop Text Appears Too Small or Blurry

/

April 8, 2018

TeamViewer window displaying a temporary ID and password used to grant remote support access.

Temporary Access Codes and Permission Controls in Remote Support

/

April 20, 2017